Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
- FREE delivery for MORE than AED 1,500 purchase inside the UAE.
- AED 25 charge for up to AED 1,500 purchase inside the UAE.
- Flat rate for Bahrain, Kuwait, Oman, Qatar is AED 200.00, and for Saudi Arabia is AED 250.00.
- Customs duty is NOT INCLUDED in the above prices. Customs duty has to be paid by the customer according to the country of origin's customs policy.
- Dangerous goods or solvent based products cannot be sent in the above rates. They may need special packing, and not available for shipment by air.
- International customers, please email us prior to placing your order so that we may supply you with an accurate shipping quote.
Which payment methods are accepted in the Online Shop?
How long will delivery take?
- 3-7 working days inside UAE for available stocks after completion of payment, 21-45 working days for out of stock products.
- Outside UAE, 7-30 Working days.
How secure is shopping in the Online Shop? Is my data protected?
- Your data will be handled confidentially and encrypted. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Returns and Exchanges
We do our best to accurately describe each and every item. Returns and exchanges will be handled on a case by case basis. Drop us a line to discuss your unique situation.
In the event of a damaged item, please let us know immediately upon receipt of the item and we will work to make it right for you.